Shipping & Returns

1. Made for you

Most REMNOVA pieces are created after an order is placed. Made-to-Order production takes 7–10 business days. This is the time needed to make your piece, not the delivery time.

For an individual custom design, contact us before ordering to discuss its production timeframe.

2. International shipping

International shipping costs $30 USD. Shipping to Australia, New Zealand, India, and Mexico costs $35 USD.

Delivery is added at checkout and is not included in the product price. Delivery time begins after dispatch and depends on the carrier and destination. We do not promise a fixed transit period for every country.

For information about delivery to your country, email webmone235@gmail.com before ordering.

3. Delivery within Ukraine

Delivery within Ukraine is available through Nova Poshta. Provide your city and the branch or parcel locker where you would like to receive your order.

The local shipping charge depends on the delivery arrangement. Contact us before ordering if you need help with your Ukrainian delivery details or the applicable charge.

4. Customs and import charges

Customs duties and import taxes depend on your destination and the order’s shipping arrangements. Any amounts collected by the store will be shown at checkout. Other charges may be requested by the carrier or customs authority.

Contact us before ordering if you need clarification about import charges. Customs or carrier delays do not remove any mandatory rights relating to delivery or missing parcels.

5. Packed with care

Every REMNOVA piece is carefully packed in a branded REMNOVA dust bag for protection and continued storage. We do not use branded boxes. Keep your dust bag for storage between wears.

6. Returns and cancellations

REMNOVA does not offer an additional voluntary change-of-mind return programme for Made-to-Order or custom pieces beyond the rights required by applicable law. Your mandatory consumer rights remain unaffected.

A standard item made after an order is placed is not automatically personalised. A withdrawal exception may apply to genuinely personalised pieces or goods made to your individual specifications, where legally permitted.

Where EU or UK distance-selling withdrawal rights apply and no legal exception applies, you generally have 14 days after receiving an item to notify us that you wish to cancel, and a further 14 days to send it back. Longer periods or different mandatory rights take priority.

Email webmone235@gmail.com with your order number and a clear statement of your decision. We will provide the return destination and instructions. Your statutory notice does not require our approval.

7. Return costs and refunds

For an eligible statutory change-of-mind return, you bear the direct return shipping cost only where applicable law permits and this was disclosed before purchase. Costs for defective or incorrectly supplied goods are handled in accordance with your legal rights.

Where required by law, a statutory withdrawal refund includes standard outbound delivery. Reimbursement follows the applicable legal deadline; where permitted, it may be withheld until goods are received back or proof of return is supplied.

Read our Refund Policy for handling, reimbursement, and cancellation details.

8. Defects, order errors, and missing parcels

If an item arrives damaged, is defective, or differs from what you ordered, email us with your order number and a description. Photographs are helpful for assessment but are not an absolute condition of statutory remedies.

We will address defects and errors on our part in accordance with your mandatory rights, including repair, replacement, return, or refund where required. Custom and personalised orders retain their legal protection against defects.

If a parcel does not arrive, contact us so we can investigate with the carrier and discuss the appropriate next steps.

9. Repair after use

If your piece is damaged during use, send photographs and explain what happened. Depending on the damage, REMNOVA may be able to offer a repair. Availability and any costs are discussed individually.

10. Contact

For production, shipping, returns, or repair enquiries, email webmone235@gmail.com. Include your order number where relevant.