Privacy Policy

1. About this policy and contact

This Privacy Policy applies to the REMNOVA Shopify store. In this policy, “we”, “us”, and “our” refer to REMNOVA. It explains the information used to operate the store and provide our services.

For a privacy question or a request concerning your personal information, email webmone235@gmail.com. You can also use our Contact page.

2. Information we collect

Depending on how you interact with the store, personal information may include your name, email address, telephone number, billing and shipping addresses, selected products and options, payment status, delivery information, and return requests.

We also receive information you choose to provide in messages, including order numbers, questions, and photographs. If you use a customer account, we process information needed to provide that account.

Technical and usage information may include your IP address, device and browser details, cookie identifiers, and interactions with the store, depending on the services enabled and your privacy choices.

Information comes from you, your interactions with the website, and service providers supporting payments and orders. Payment credentials are handled by the payment services used at checkout; information available to REMNOVA depends on those services.

3. Why we use information

We use relevant information to process orders and payments, arrange production and delivery, answer questions, manage returns and repairs, maintain customer accounts, keep required business records, and protect against fraud or misuse.

Where applicable law requires a lawful basis, order fulfilment relies on performance of a contract and required recordkeeping relies on legal obligations. Proportionate security and support activities may rely on legitimate interests. Marketing and non-essential tracking rely on consent or another lawful basis appropriate to the activity and applicable law.

4. Shopify and other recipients

Our store is hosted on Shopify. Relevant information is processed through Shopify and the providers used to operate the store, such as payment services, delivery companies, and customer-support services. We share information needed for their role in providing the service.

Information may also be disclosed where legally required, to respond to lawful requests, or to establish or defend legal claims.

For information about Shopify’s own practices and its role in processing information, see Shopify’s Consumer Privacy Policy.

5. Cookies, analytics, and advertising

Cookies and similar technologies support functions such as the shopping cart, customer login, and security. Optional analytics or advertising technologies, if enabled, may collect information about visits and interactions.

Where consent is required, non-essential technologies must respect your consent choices. You can use privacy controls provided on the store, where available, and your browser settings to manage cookies. Blocking essential cookies can affect store functionality.

Contact webmone235@gmail.com if you need information about the technologies used on the store or help exercising your privacy choices.

6. Marketing communications

If you subscribe to marketing messages, we use your contact information for promotional communications where permitted by applicable law and according to your choices. You can unsubscribe using the link in a marketing email or by contacting us.

Order confirmations, delivery updates, and messages needed to respond to your request are service communications and are separate from marketing subscriptions.

7. International processing

Shopify and other providers may process personal information outside your country. Where international-transfer rules apply, processing is subject to the safeguards required by those rules and the relevant provider arrangements.

You can contact webmone235@gmail.com to request information about transfers and applicable safeguards.

8. Retention and security

We retain information for as long as necessary for the purpose for which it is used, including fulfilling orders, providing support, maintaining an active account, keeping legally required records, resolving disputes, and protecting against fraud. Relevant legal requirements and the nature of the information determine the retention period.

Marketing information is used according to your subscription choices. Unsubscribing stops promotional messages, but information may still be retained where needed to record your preferences or meet legal requirements.

Personal information should be protected by appropriate technical and organisational measures. No website, transmission method, or storage system can guarantee absolute security.

9. Your privacy rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or obtain a portable copy of your personal information. You may also withdraw consent where processing relies on consent. These rights are subject to applicable legal conditions and exceptions.

Where applicable, you have the right to object to processing based on legitimate interests and to the use of your information for direct marketing.

Some US laws provide rights to opt out of certain sales, sharing, or targeted advertising where those laws and activities apply. Exercising a right will not result in unlawful discrimination.

Send requests to webmone235@gmail.com. We may need to verify your identity before responding. You may also complain to the data-protection authority responsible for your location; UK residents can contact the Information Commissioner’s Office.

10. Children and external websites

The store is intended for general retail customers and is not directed at children. Contact us if you believe a child has provided personal information in circumstances requiring parental consent, so we can review the situation.

External websites have their own privacy practices. Review their policies before providing personal information.

11. Changes to this policy

We may update this policy when our practices or applicable requirements change. The date above indicates the latest revision. Where required, we will communicate material changes separately.